Terms of Service & Consumer Protection Policy

Last updated: July 30, 2026

        🌍 International Applicability: This policy applies to all customers worldwide. CDM STORES operates under international e-commerce regulations and is committed to protecting consumer rights across all jurisdictions.
      

1. Company Information

CDM STORES is a premium global electronics and software retailer.
Website: https://cdmstores.com
Support Email: suporte@cdmstores.com
Payment Processor: Stripe, Inc. (PCI-DSS Level 1 Service Provider)

2. Products and Services

CDM STORES offers two categories of products:

Physical Products: Electronics and accessories shipped worldwide. Subject to shipping and delivery terms.
Digital Products / Software Subscriptions: Software licenses and subscription services (e.g., AI OBS Agent). Delivered digitally via email and download.

3. Subscription Terms (Software Products)

This section applies specifically to subscription-based software products, including but not limited to AI OBS Agent Pro.

3.1 Free Trial

New subscribers receive a 14-day free trial with full access to all features.
No charges are made during the trial period.
A valid payment method is required to start the trial for identity verification purposes.
You may cancel at any time during the trial without any charges.

3.2 Automatic Renewal

If you do not cancel before the end of your trial or billing period, your subscription automatically renews.
Renewal charges are the same as the initial subscription price ($29.90/month for AI OBS Agent Pro).
You will receive a reminder email 7 days before your trial ends and 3 days before each renewal.

3.3 Cancellation Policy

        ✅ Right to Cancel: You may cancel your subscription at any time, for any reason, with no penalties.
      

Cancellation takes effect at the end of your current billing period.
You retain full access to the software until your paid/trial period ends.
To cancel: Visit your account dashboard at cdmstores.com, or email suporte@cdmstores.com.
Cancellation requests are processed within 24 hours.

3.4 Refund Policy

If you are charged and are not satisfied, you may request a full refund within 7 days of the charge.
Refunds are processed to the original payment method within 5-10 business days.
To request a refund: Email suporte@cdmstores.com with your order/subscription ID.

4. International Sales Policy

4.1 Currency and Pricing

All prices are listed in United States Dollars (USD).
Your payment provider may apply currency conversion fees. CDM STORES is not responsible for these fees.
Prices are subject to change. Existing subscribers are notified 30 days before any price change takes effect.

4.2 Taxes and Duties

Digital Products: Applicable VAT/GST/sales tax is calculated and collected at checkout based on your billing address, in compliance with local tax regulations.
Physical Products: Import duties, customs fees, and local taxes are the responsibility of the buyer. These are not included in the product price or shipping cost.
Stripe Tax is enabled for automatic tax calculation where applicable.

4.3 Data Privacy (GDPR / LGPD / CCPA Compliance)

We comply with GDPR (EU), LGPD (Brazil), and CCPA (California) data protection regulations.
Personal data is stored securely on Cloudflare infrastructure with encryption at rest and in transit.
You have the right to access, correct, or delete your personal data at any time.
Payment information is never stored on our servers — all payment processing is handled by Stripe.
For data requests: Email suporte@cdmstores.com.

5. Consumer Protection Rights

CDM STORES adheres to international consumer protection standards, including but not limited to:

Right to Information: Clear and accurate product descriptions, pricing, and terms before purchase.
Right to Cancel: 14-day cooling-off period for digital subscriptions (free trial).
Right to Refund: 7-day refund window after payment for unsatisfactory service.
Right to Privacy: Your data is protected under GDPR, LGPD, and CCPA standards.
Right to Support: 24/7 customer support via email and live chat.
Right to Fair Terms: No hidden fees, no automatic renewal without prior notification.

        ⚠️ Dispute Resolution: If you have a complaint, please contact us first at suporte@cdmstores.com. We are committed to resolving all disputes amicably within 7 business days. If a resolution cannot be reached, disputes may be escalated to the appropriate consumer protection authority in your jurisdiction.
      

6. Payment Security

All payments are processed through Stripe, a PCI-DSS Level 1 certified payment provider.
Transactions are encrypted with TLS 1.3 (256-bit encryption).
We support: Visa, Mastercard, American Express, and other major card networks.
3D Secure (SCA) authentication is enabled for European customers (PSD2 compliance).

7. Contact & Support

For any questions about these policies, your subscription, or your consumer rights:
📧 Email: suporte@cdmstores.com
💬 Live Chat: Available on cdmstores.com
⏱️ Response time: Typically under 2 hours